Brewing Success: Crafting Positive Employee Relations and Managing HR Complexities

Description
HR can feel like juggling hot coffee cups—messy if you're not prepared! This upbeat session will serve up fresh, practical tips for navigating the complex world of employee relations. From diffusing workplace drama to staying cool under compliance pressure, we'll explore how to keep your HR game strong and your workplace thriving. Expect a lively discussion, real-world examples, and a few laughs as we tackle the tricky stuff together—because creating a positive workplace shouldn't be a grind!

Target Audience: Owners, Multi-Unit Leaders and Store Managers
Presenter: Amanda Ewald

 

 

Brewing the Best: Recruiting Practices to Perk Up Your Talent Game

Description
Just like crafting the perfect cup of coffee, great recruiting requires the right blend of strategy, creativity, and precision. In this session, we'll explore the freshest recruiting best practices that will energize your hiring process. From sourcing top-tier talent to creating an irresistible candidate experience, you'll walk away with the tools to brew up a stronger team—one hire at a time.

Target Audience: Owners and Multi-Unit Leaders
Presenter: Lacey Navarrete

 

Building Vibrant Store Culture: Leadership Strategies for Managers

Description
Attendees will learn how to create a positive store culture by focusing on three key areas: new hire experiences, barista morale and customer experience, and protecting store culture. By the end of the session, participants will have practical strategies to boost team morale, improve customer service, and create a thriving store culture.

Target Audience: Store Managers and Multi-Unit Leaders
Presenter: Honna Andersen, Becca Flores and McKena Duffek

 

Built to Lead Strong Teams: Training as a Daily Habit

Description
This session will help store managers embrace their role as daily trainers by creating a culture of continuous learning. Through hands-on activities and discussions, participants will practice effective training techniques and develop skills to coach and support their teams in every interaction. By the end, they'll feel confident incorporating training into their daily routines to build stronger, more capable teams.

Target Audience: Store Managers and anyone within the organization whoever serves in the capacity of trainer
Presenter: Stephanie Blakemore, Jessica Clark and Shannon Putney

 

 

Gen Z and Gen Alpha: Shaping the Future of Culture and Consumption

Description
Join us as we immerse ourselves in Gen Z and Gen Alpha culture. These digital natives have unique values, short attention spans, and sky-high expectations. In this breakout session, we'll dive into what makes them tick, what keeps them loyal, and how we can authentically connect with the next generation of consumers. Get ready for real-world insights, surprising trends, and strategies that actually work!

Target Audience: Owners, Multi-Unit Leaders and Store Managers
Presenter: Angela Dempsey, Mel Maryott and Ben Harms

Protecting your Investment: The "What," "When," and "Why" of Preventative Maintenance

Description
Have you ever wondered about the importance of Preventative Maintenance for your Franke equipment? Do you have questions about what happens during a PM visit or how to schedule PMs for your machines? Do you know the question on how to order PMs after your warranty has expired? If so, you're not alone: when surveyed, 37% of Scooter's franchisees feel they lack understanding on these topics.

Target Audience: Owners, Multi-Unit Leaders and Store Managers
Presenter: Franke Team

 

 

Protecting the Brand — Don't Spill the Beans

Description
In the world of great coffee and bold ideas, protecting the brand is as essential as brewing the perfect cup. This breakout session will dive into how even small slips—like a misplaced comment or accidental leak—can cause a latte trouble for our reputation, which in turn hurts the value of your business. Join us for an engaging discussion as we explore ways to keep internal chatter secure, share consistent messaging, and ensure every team member is a true brand champion. Walk away with some tools in your toolkit around confidentiality, social media and simple strategies that can kelp us keep secrets safe.

Target Audience: Owners, Multi-Unit Leaders and Store Managers
Presenter: Kim Satterlee and Kara Jermain

 

 

Sip, Savor, Discover: A Coffee Tasting & Cupping Adventure

Description
Discover the art of coffee tasting in this immersive cupping session. Guided by experienced coffee experts, you'll explore a variety of coffee origins, roasting styles, and flavor profiles in a hands-on, sensory-driven experience. 

Learn to identify subtle notes of fruit, chocolate, florals, and more as you develop your palate and gain a deeper appreciation for the craftsmanship behind every cup. This session offers a unique opportunity to connect with all who share our passion for our favorite brews.

Come sip, savor, and celebrate the diverse flavors that coffee has to offer!

Target Audience: All attendees
Presenter: Dustin Kipper

 

 

The Peer Exchange

Description
Dive into the dynamic world of peer-to-peer learning in The Peer Exchange. In this session, you'll both submit ideas for discussion and learn invaluable, practical tips from operators and leaders just like you! Whether you're looking to enhance your employee experience, curious about a technical solution, or interested in sharing one of your own successes, this is the place for you.

Target Audience: Owners, Store Managers and Multi-Unit Leaders
Presenter: Mandi Dilling and Michelle Wickham

Understanding Your Financials: A Hands-On Guide for Financial Success

Description
Ready to take the mystery out of your profit-and-loss statements? In this fun, easygoing 45-minute session, we'll walk through the essential components of your financials—focusing on real-world tips for Scooter's franchises. From decoding P&Ls to identifying action steps that drive better results, you'll leave feeling more confident about reading and leveraging your financial statements. Whether you're a financial newbie or looking for a quick refresher, come discover how to put your numbers to work for you. Stick around afterward to keep the conversation going at our booth, where we'll be happy to answer any additional questions throughout the GROW Conference.

Target Audience: Owners and Multi-Unit Leaders
Presenter: Jacob Malousek - Founder, Ark Financial